Clear Conversatin'...

I have been learning some valuable lessons about business communication.  I always thought I handled myself well, in a no-nonsense-cut-to-the-chase kind of way with a little friendly, warmth tossed into the mix for good measure.  Now, I'm starting to think not. 

After a morning of phone calls and contact over the weekend with a somewhat arrogant and abrasive group of people who I thought were out of my business horizon (and life) forever, I am beginning to reevaluate myself.

In trying to become a better communicator I have let the pendulum swing back a little too far. Where once I gave inadequate information, I now tend to over-explain and I don't know how I got here or how to find a balance or if I'm just a little sensitive today.

To be continued...